Speaking of the after-sales service of the building intercom industry is actually an old-fashioned topic, but although it is often talked about, the result is not satisfactory. On the topic of after-sales maintenance in the building intercom industry, an interview was held with senior leaders including Di Nike, Hua Baian, Guanlin, Hui Ruitong, Roule, etc., and concluded that the equipment maintenance in the building intercom industry is currently facing Several major issues:
A brand more than the agreement between the brands can not communicate
At present, there are many domestic building intercom brands, and there are no less than 300 corporate brands, and the degree of competition can be imagined.
The building intercom industry not only has a large number of brands, but also does not have a unified standard agreement. The brand and the brand cannot be compatible with each other. Therefore, in terms of maintenance, each brand can only be responsible for the maintenance of its own brand, resulting in the current confusion. phenomenon.
2. Communication and coordination among property, engineering and manufacturers
Although manufacturers provide products, they are not directly users of the product—end users. The engineering firm is located between the manufacturer and the property. For the user, the engineering company is the representative of the manufacturer. The attitude and construction quality of the project owner directly affects the impression of the household on the brand of the manufacturer. For the manufacturer, the engineering contractor is a window for the user. Through this window, the manufacturer knows the user's needs and feedback from the user. So, the engineering firm plays a key role between the manufacturer and the property.
In addition, in many cases, the tenants are facing the contractor rather than the brand manufacturer. Therefore, when there is a problem with the equipment, the tenants first report to the contractor. Once the problem has not been resolved for a long time, the reputation of the engineering firm will be affected. This has caused the contractor to dare to cooperate with some small brands. Instead, it chooses to cooperate with brand manufacturers with more than five years of qualification, which will directly limit the Brand development space.
Therefore, the manufacturer should handle the relationship with the engineering firm and clarify the responsible party and the problem-implementing party from the beginning, so as to avoid the situation where the problem of the product is not resolved.
Therefore, how to weigh the relationship between the three parties and coordinate well is a powerful guarantee for the smooth development of after-sales maintenance work for building intercom manufacturers.
Equipment manufacturers installed more than three years ago have closed down or the equipment has been discontinued
For some large electronic products, such as home appliances, the after-sale maintenance period will generally be three to five years, although free maintenance may be only one year. Similarly, for building intercom equipment, after-sales maintenance is often listed as an important part of a project's contract.
However, due to the industry reshuffling or changes in the direction of business development, many SMEs have closed down, or the original brand of equipment has been forced to stop production, transformation to other industries, so that the building has been put into use after-sales maintenance of building products Work is not guaranteed. Because the agreements between different brands are incompatible with one another and cannot replace only broken devices with other brands, the products of the entire building can only be replaced in a unified manner, and the wiring installation can be performed again before normal use can be made.
At present, this phenomenon is not uncommon. Many districts have such problems. Although the building intercom system is installed, due to the previous years' installation, equipment problems can no longer be used, but the original brand cannot be found. Manufacturers.
Conclusion
In fact, not only the building intercom industry, the entire post-sale maintenance of the security industry is very serious, security companies should face this industry issues. The author believes that the coordination of the relationship between the manufacturer, the project owner, and the property is certainly important. However, the industry standard is the most direct and effective way to completely solve this problem.
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