The progress of science and technology has promoted the improvement of people's living standards. The construction of intelligent communities has risen in various parts of our country. A series of follow-up questions brought about by large-scale construction have come out one after another. Security electronic products, like Other electronic products, may have problems of one kind or another in daily use: failure of building talks, failure of monitoring equipment, false alarms in perimeters, failure of parking lot readers, and so on. Electronic products inevitably fail. The reporter found during the investigation that the problem of after-sale maintenance of community security products is far greater than the product itself, and it has become a problem in urgent need of attracting multiple parties.
Contractor: Bad doctor
As the first party to communicate with the smart community, the project company is not only the founder of the community security system quality, but also the first gatekeeper to maintain the community security system.
As we all know, many residential developers have taken cell security construction as a major selling point for real estate development. After the house is built, the real estate developer will directly contract the security project of the community to the security engineer. There are two situations in this: a few high-end real estate developers are pursuing the same security system as the real estate. They focus on the brand and quality of the security products. The general real estate only requires a security system, and they do not pay attention to product checks and give them to the security engineer. Responsible, as long as the project does not exceed the budget, everything is up to the security engineer.
In this regard, in the words of Huang Feiyue, a senior engineer and business manager of the Design and Innovation Center of Shenzhen Overseas Chinese Town Real Estate Co., Ltd., he said, “For the additional functions of the product, developers generally do not pay too much attention, as long as they realize the function of the product itself. The meaning of it is all right. At the same time, the owner's requirements for the technical protection facilities are not too high. They are mainly easy to operate and can really facilitate their lives and ensure their safety."
In the investigation, the reporter found that the maintenance problems of security products or systems mainly appeared in ordinary smart communities. It is understood that during the project maintenance period or the system commissioning period, the project owner will cooperate with the property to provide community security system with a certain period of obligation maintenance.
This type of engineering company has its own technical staff and can carry out basic technical maintenance. However, not all product and technical problems can be completely solved. Most of the maintenance of security products and systems do some simple "surgical operations." When it comes to problems that cannot be solved, such as the lack of product accessories, the contractor will look for manufacturers to maintain.
However, the long period of time for manufacturers to maintain the community security system, and the difficulty of maintaining and maintaining the remote sites at high غير مجاز مي باشدts, is not a rash, and vendors generally do not understand. When the newspaper launched a quality survey in 2011 in Nanning, the reporter saw in Jinxiu Jiangnan Community in Jiangnan District that the security products used inside the community were branded goods. However, the reporter learned from the communication with the person in charge of the property management office that the construction of the sub-district was completed in phase 3. The monitoring equipment in the first phase used Samsung's products, and the latter two phases used the monitoring equipment of Jin Sanli. Therefore, after a product failure, contractors in the residential community generally use their own most common maintenance methods to perform simple maintenance. Not only can they fail to fundamentally repair a product or system, but also cause the product to have a higher failure rate and a shorter maintenance cycle. Later, under the strong demand of residential property, product manufacturers came directly to the maintenance to solve the problem.
The reporter learned that there is a certain success rate in the use of simple "surgical operations" by the project companies, but it does not "encourage all diseases," and sometimes even "acute illnesses" are converted into "chronic diseases."
Property side: foreign monks do not mind
Another factor that contributes to the maintenance of the smart community is the property side. As the manager of the community, the property company is not only the user of the intelligent community security system, but also plays a more important role in management and operation.
With the continuous progress of society, smart communities are no doubt more dependent on the unified management of property companies, and gradually become the mainstream.
In the survey, many engineering companies stated that during the installation of the security system, they not only needed to communicate with the developers, but also the property management company gradually joined them and participated in the discussion of the specific requirements for the installation of residential security facilities. Therefore, the property of the smart community undoubtedly dominates the security of the smart community where they are located.
Wang Cheng, project manager of Shenzhen Das Intelligent Co., Ltd., said that the district’s security system is in good management and operation in the later period, and property management plays a dominant role. A mature property management company will attach great importance to the security system. Once a problem arises, they will immediately resolve it, or communicate with the project company in time, so that the system will always maintain a good operation and play its role as a security guard. And often there are many problems with the system, and there is a certain relationship with the property management.
In the survey, the reporter found that the high and low failure rate of security systems in high-grade residential areas and ordinary residential areas has a certain relationship with the application of product brands, but it also depends to a large extent on the importance attached to property maintenance work. The developers of high-end residential districts will often send their own property companies to manage the communities, pay attention to the management quality and the owners' satisfaction, and grasp the security products and system maintenance very solidly. Most of the properties in the ordinary residential areas were later called “foreign monks”. These “foreign monks” did not even understand the basic conditions of the community security system, and the maintenance work was far less solid than the high-end residential properties.
The director of the property management office of a garden district in Shenzhen proposed that the stability of the product would make them troubled. The intercom system installed by the former developer completely collapsed after a few years of use, and the property company had to replace the intercom product in the entire community. The access control and monitoring system was built by the property company in the later period for the convenience of management and meeting the security requirements. The security system in the entire community is like a patch on clothes, and system compatibility is also greatly reduced.
During the investigation by the reporter in Shanghai, the property manager of an apartment in Changning revealed that most of the community's security products were old. After the previous property was “pulled out” by the owners, they came over. For the residential security system, they want to upgrade, but the owners do not cooperate with reluctant to raise funds, the property side also helpless, want to do something but can not do, and finally it does not matter, let it go.
In the course of the investigation, the reporter encountered another situation: In the residential area where the locally famous property is responsible, even if the security products passed the maintenance period, the property will form its own maintenance system for weak systems; and some properties have changed hands. Later, the property did not even know who the security system had failed to find.
Security equipment follow-up maintenance chaos
In an intelligent cell, different cells also have different post-maintenance methods.
In some smart communities, security equipment is directly from the property company directly to the manufacturer to undertake the construction of the project, and the subsequent maintenance is directly responsible by the manufacturer. There is no charge during the warranty period, and maintenance fees will be charged after the warranty period expires. This aspect of the maintenance process is relatively simple, because the direct construction by the manufacturers, the system products match better, the overall system is easy to achieve application standards. Maintenance can also easily reach direct communication between the two parties.
During this year's visit to the smart community at the Xi'an Station of the Quality Survey, Xi'an Jiyuanmei County used the entrance and exit equipment of the Shaanxi Auto Door Industry. According to the person in charge of the Property Management Office of the Community, the purchase of security products in the community is determined by the property company. The selection of the products of Auto, on the one hand, takes into account the quality of the products themselves, taking into account the local brands, regardless of the failure. Or it's easier to repair.
Last year, the Jinxiu Ecological Park in Panyu District of Guangzhou failed to reach an agreement on the project fee for property and security project contracting, resulting in some of the district’s internal security products being unattended for more than three months. Generally speaking, in the smart community, many security projects are issued with a certain amount of quality guarantee funds in respect of project غير مجاز مي باشدt settlement. This part of the funds will not be paid to the project undertaker until the warranty period expires.
If there is no quality problem during the warranty period or there are some minor quality problems, the project undertaker will repair it in time and the settlement will be made after the payment is due. If there are quality problems that have not been solved, this part of the money may refuse to pay.
For the maintenance of the community security system that has passed the warranty period, the maintenance party often charges, and the property is unwilling to independently pay for excessive maintenance غير مجاز مي باشدts. Therefore, the "maintenance period" as a demarcation point, the different attitudes of the property will also have different effects.
After the warranty period of the security equipment expires, because the maintenance period expires, the security system will need to pay for maintenance. In this regard, some communities will continue to find the previous maintenance units, and some will find new maintenance units, usually looking for professional engineering companies or community security equipment manufacturers to repair. In an intelligent community visit in Anhui, the reporter learned from the Wenjin New City that the property had refinanced the professional project maintenance party by signing the fees of the community owners and signed a time-limited contract to ensure the maintenance of the residential security equipment.
For services outside the warranty period, users often cannot find a suitable maintenance point. Many engineering companies have taken a look at this business opportunity and set up a service department to provide paid services to the community. Shanghai Yanhua Intelligent Technology Co., Ltd. established a dedicated security system service company based on this market demand. Users are satisfied with this professional service and are very assured.
After-sales regulations also need to work together
Nowadays security has entered the era of service competition. With the quality of products almost equal, more engineering parties and properties are more optimistic about the later maintenance of products. Shi Youdi, chief engineer of Shanghai Sanyi Building Industry Co., Ltd., said that the current product replacement is fast, and the security equipment is always an electronic product, and there will always be some failures. Compared to the first equipment that is frequently replaced, the community needs more timely repair and maintenance.
However, the after-sales service of the security system is a comprehensive job. The service quality is closely related to the product suppliers, agents and contractors. Any one of the links may cause problems in the after-sales service quality, and thus cannot guarantee the security of the system. run.
Shi Youdi told reporters that due to the current lack of unified management and standardization of the security service products and the service years of various manufacturers, there must be time and quality disputes inside and outside the service, resulting in uneven sales of security equipment. In the future, with the continued development of the security industry, security is still a service competition. Therefore, if you want to improve the system of after-sales service, you need to work together with responsible departments such as the government, manufacturers, and real estate.
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